As a designer, I love a good challenge. A recent favorite of mine was working for the DSA on a 3-day deadline.
Delegates were about to pick the new leadership body, but were dealing with the unique challenge of needing to represent the true scope of diversity that exists within the democratic socialist left. Charles Lenchner – with People for Bernie – and his team wanted to create a booklet and worksheet to help delegates in the selection process. It would help see at a glance how diverse their choices were before casting their votes.
With the 3-day deadline, we needed to act fast. We had to be agile and adaptive.
The booklet Charles needed had to contain the list of candidates. Each profile would describe them, including a short bio, the region from which they were, their gender, race, and a few other stats that were easy to read for the regular voter with a quick scan.
The worksheet we created would allow to tally up the diversity categories’ totals.
With such a short deadline, the challenge was not only to deliver on time, but also to design alongside Charles and his team. While we created the actual document, they were putting all the information to be printed in the finished booklet together. For this very reason, we needed to work with live documents, so we worked in Google Docs. That’s how Charles and his team were able to update and edit everything as it was created. I watched their edits in real-time, while I fixed up the formatting and design.
Because Google docs’ styling tools are not as robust as in my software of choice – Adobe InDesign – formatting was a challenge. However, the limitations lent to a clean and very simple design, resulting in an easy-to-read document with clear organization. It wasn’t the most indulgent of designs, but what we lost in flashy graphics, we made up for with time. Thanks to the live documents, we had no back and forths of confusing revisions, so all we had to do was work.
With the magic of Google docs, we were able to create live/editable pie charts of the diversity data with customized style and colors. As the data was updated, transferring the new stats to the pie charts was as easy as, well… pie.
In the nick of time, we called it done. We exported the doc as a pdf and went to print. What a rush! Thanks to this time-constrained challenge, I got to enjoy adapting my process to our client’s specific needs. There are a lot of really great tools out there for us to use. Though I may be more comfortable with a cordless screwdriver, sometimes I need to use a hammer.
A few months earlier, in April, organizers came to us, looking for a solution to sell tickets more profitably. Last year, Eventbrite had cost them an exorbitant sum of money in fees. Fees that could have been spent on stipends to help people attend—one of The People’s Summit’s main goals. So, this time around, they wanted to deploy their own ticket sales system.
In the end, we delivered a unique solution that not only helped them achieve their goals, but also saved them ~ $10,00 in fees.
The First Problem: High Eventbrite costs
Eventbrite charges a fee per ticket ($0.99) and takes a percentage of the ticket (2.5%). We created a spreadsheet where we did the math, taking the tickets sold through our system and applying the eventbrite cost to them.
approx ticket sales
eventbrite fee per ticket
This spreadsheet doesn’t include the one-time fee paid to Good Good Work for creating the new ticketing system or payment processing fees—which can’t be avoided. In the long run, however, this sum will be the total savings for each of The People’s Summit’s events.
The spreadsheet takes the fee from Eventbrite and sticks it into our formula with the ratio of attendees based on a past event. Because there are always additional fees when credit cards are a payment option, the Stripe fee is an unavoidable expense, even in a new system.
By setting up our own ticket shopping cart with the WordPress plugin Tickera, we were able to provide the same functionalities that Eventbrite has:
Online cart, sales page, etc.
Multiple tickets with different prices
Payment processor (using Stripe)
Paper ticket generation with Tickera via PDF download
Day of event check-in via Tickera phone apps that could scan printed QR codes
The major feature that Eventbrite has and that a WordPress plugin can’t provide is exposure. People go there to find tickets! For many events that might be an issue, but The People’s Summit had enough exposure on their own. They knew that they would sell out before even making an announcement, so they didn’t need Eventbrite to make them more visible than they already were.
Because we were able to handle all the other features through Tickera—which had a $99 price tag—we could avoid paying third-party fees.
Some key points here include:
The power of open systems like WordPress.
Because WordPress is a free and open system designed to be extended with plugins, there’s a whole ecosystem and user-base available to developers who wish to solve problems, such as ticket sales and event registration. This ecosystem can provide inexpensive solutions to millions of people in a decentralized way. Where Eventbrite has to maintain many servers and staff to keep everything running, that overhead is distributed among the WordPress community of users and developers. It is all-around more economic.
An investment that gets less expensive with age.
With a one time investment in hiring Good Good Work, The People’s Summit now has a system that will save them money over and over in the next few years. While they saved ~50% of $10,000 this year, next year they will save 100%. And as Eventbrite fees increase, they will continue to save more and more. A little investment of resources now will net a huge win in the future. Ultimately, profits will go exactly where they’re meant to go rather than into the pockets of third-party websites like Eventbrite.
The Second Problem: Making a more inclusive summit
Summit organizers knew they were in the unique situation of having more people who wanted to attend the summit than what the space allowed. The event was going to sell out, which would skew the attendee profile towards people who could afford to purchase tickets fast. This wasn’t what organizers wanted.
The People’s Summit wanted their own, personalized ticketing system that could circumvent the need for a website such as Eventbrite. They also wanted a more open application process that could empower partner organizations to select attendees from their diverse crowd of applicants. They wanted the conference to be a true representation of the American people; diversity in age, race, location, identity as well as individuals with a different mental or physical stance, outside of the usual binaries. Its final goal was really to make the event all-around inclusive while saving them as many third-party ticketing fees as possible.
Our solution had to be flexible, fast, and easy enough for organizers to use. We immediately began researching the problem. There were three main systems to consider:
Applications system – We needed to create a step in the application process that would involve partner organizations first, before moving accepted applications on to the registration process, starting with the gateway.
RegistrationGateway – Once an applicant was selected, the website needed a way to verify the acceptance before letting them buy a ticket. We also needed to be sure that the applicant’s data – such as a registration code – hadn’t already been used to buy a ticket before.
Sales system – Once an accepted applicant was through the gateway, we needed a way for them to purchase their ticket—minus the Eventbrite fees.
Once we fully understood the problem and the requirements, the solution and its design quickly became clear.
The Good Good Work team always aims to empower our clients to use and adapt the systems we create for them. That’s why we live by the principle of meeting people where they’re at technologically. In the case of The People’s Summit, we opted to use Google Spreadsheets because that’s where the organizers were doing their work. We didn’t introduce any new or hard-to-grasp tools because we felt it was better to follow our stakeholders, even if there might in fact be more effective tools out there.
As we were working closely with organizers and talking to them about the system in a holistic way, we were able to develop systems that saved countless staff and volunteer hours in addition to the final ~$10,000. I’ve created a more detailed technical overview. Go check it out!
The Final Product consists of…
An application and registration process that allowed partner organizations to accept the right applicants and automatically grant them access to buy tickets.
A ticket sales platform that we integrated into the existing summit website which could handle the sale, distribution, printing, and collection of tickets for the event.
In the end, we were able to solve some complex problems with elegant solutions in a matter of weeks. We hit a constantly moving target, for which we’re all very proud. By stepping back from the problem and taking our time to thoroughly examine the solutions, we were able to save The People’s Summit many hours of labor as well as thousands of dollars. We managed to automate a system that our client didn’t even imagine could be.
The People’s Summit can now do all their own ticket sales, no longer reliant on Eventbrite. They’re mostly self- sufficient; they might now be dealing with more overhead, but it comes with more control.
In fact, with a little more investment, the system we built for The People’s Summit could be generalized and used by the smaller partner organizations who don’t have the resources to hire the developers to do this.
Each time organizations use open systems like WordPress, they support all the little organizations who don’t have the resources. We built something that could be used and re-used and we supported a group who has already built a successful ticketing system (Tickera), which then helps them continue to make their product better.
If you’re organizing an event and think that a system like this might be helpful – or you’re into saving thousands of dollars, give us a holler.